Support
Help when you need it
Browse common topics below, or reach the team directly. We reply by email within one business day, Monday to Friday.
Getting started
Build your first rota+
Open the studio, set your opening hours and team, add a few rules, then generate. Edit the café example to learn the flow.
Read a brief into the builder+
Type your shop in plain words and use “Read my brief” to prefill hours and team size, then fine-tune.
Understand coverage checks+
Gaps mark understaffed or till-less shifts; notes flag short rest, long runs and overtime to confirm.
Exports & sharing
Export a rota+
Use Export rota (.md) for a printable rota, and Render diagrams (PNG) for grid, heatmap and hours images.
Timesheet CSV+
Export timesheet (.csv) gives indicative weekly hours per person — for planning, not wage calculation.
Weekly recap video+
Studio renders a short recap video (WebM) to drop into your team chat.
Billing & account
Change or cancel a plan+
Manage your subscription anytime; cancellation stops future renewals and access continues to the period end.
Refunds+
See the Refund & Cancellation Policy for how subscription refunds work.
Your team's data+
You control your staff data; we minimise storage and let you delete inputs and results. See the Privacy Policy.
Policies & boundaries
Shiftly is a scheduling tool and does not run payroll or handle wages, and does not provide legal, tax or employment-law advice. See the AI Disclaimer, Acceptable Use, Privacy Policy and Terms.